Help, minus the runaround

The stuff
people ask.

Short, plain answers about buying numbers, funding your wallet, receiving SMS codes and getting order credit back.

01
Money

Wallet & deposits

How do I fund my Otpee wallet?+

Sign in, open your dashboard and choose “Fund wallet.” Enter an amount, transfer the exact amount to the displayed Nigerian bank account, then submit the sender account name for confirmation.

Can I deposit directly in naira?+

Yes. All prices and wallet balances are shown in NGN. You can send a bank transfer from a Nigerian bank using the unique reference created for your deposit.

Can I withdraw unused wallet balance?+

No. Confirmed deposits are final, closed-loop Otpee service credit. Wallet balance cannot be cashed out, transferred to another user, or returned to a bank account.

How long does transfer confirmation take?+

Your deposit remains pending until the transfer is matched and confirmed. Keep your Otpee reference and bank receipt in case support needs them.

02
Product

Numbers & SMS

What is a temporary number?+

It is a short-term number used to receive one activation SMS for a supported service. It is not a permanent mobile line and should not be treated as one.

How long does a number stay active?+

Most activation orders last up to 15 minutes. The live expiry time appears beside your number in the order screen.

Where will my SMS code appear?+

The code appears inside the active order screen. Keep it open or use “Check for SMS” to refresh the supplier status.

03
After purchase

Orders & returns

What happens if no SMS arrives?+

If the order is eligible for cancellation or the supplier confirms a timeout, the order amount returns to your Otpee wallet—not to your bank account.

Can I cancel after receiving a code?+

No. Once an SMS code has been received, the service has been delivered and the order cannot be cancelled for wallet credit.

Is wallet credit the same as a cash refund?+

No. An order return restores spendable Otpee wallet credit. It is not a cash payment and cannot be withdrawn.

04
Boundaries

Responsible use

What can’t I use Otpee for?+

Fraud, spam, account takeover, financial or government accounts, identity abuse, healthcare services, bypassing platform rules, and any unlawful activity are prohibited.

Where can I get help?+

Return to the marketplace and use the Contact support pill with your order or transfer reference. Never send your password or SMS code.

Still stuck?

Bring the reference.
We’ll bring the answers.

Open marketplace