This page explains exactly what happens to a bank deposit and when an unsuccessful order can return credit to your wallet.
Last updated: 1 October 2026It is final service credit. It cannot be withdrawn as cash, reversed to the sending bank account, transferred to another customer, or exchanged outside Otpee.
Any approved amount goes back to the Otpee wallet it came from.
Wallet credit cannot be paid out to a bank account.
SMS and calls: follow the expiry and cancellation availability shown in the order. A received message or call result prevents ordinary cancellation credit, even without a code. We return eligible unused orders only after the supplier confirms cancellation or timeout.
Email verification: the order window is 20 minutes, with cancellation available after 2 minutes while waiting and before a message arrives. Supplier confirmation is required. Continuous inbox access and reactivation are not offered.
Long-term number rentals: cancellation is eligible only after 2 minutes and within the first 20 minutes, before any SMS, and requires supplier confirmation. Rental expiry or a lack of messages after this window does not automatically return credit. Mid-rental failures are handled manually through support, with no guaranteed compensation.
Extensions and uncertain outcomes: extensions are separately priced and subject to availability. A confirmed rejected extension returns only that extension charge. If a purchase, cancellation or extension cannot be confirmed, funds remain held for review; do not repeat the purchase or assume a refund based on a timer alone.
Always use the exact amount and the unique Otpee reference shown in your funding ticket. If you send the wrong amount, use the wrong account, duplicate a transfer, or omit the reference, contact support immediately with the transfer receipt. Review and matching may take longer, and contacting support does not convert the deposit into a withdrawable cash balance.
Contact support with your order ID and a clear description of the issue. We check the supplier status and Otpee records. If the order qualifies, the amount is restored as Otpee wallet credit. A received message or call result blocks ordinary cancellation credit. Rental failures during the paid period are reviewed manually; contacting support does not guarantee compensation.
We may hold or refuse a wallet return while investigating suspected fraud, charge disputes, policy violations, or attempts to misuse the service. This policy does not limit any rights that cannot legally be excluded.
